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319/77/B Jessore Road LP- 151/3/0 kolkata 70074
Company Name: Class Tea Leaf Aura Private Limited
At Class Tea Leaf Aura Private Limited, we strive to ensure that our customers are fully satisfied with every purchase. If, for any reason, you are not completely happy with your order, we’re here to help.
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1. Returns
We accept returns only under the following conditions:
• The product is damaged, expired, or incorrect (wrong item delivered).
• The return request is raised within 7 days of receiving the order.
• The product must be unused, unopened, and in the original packaging.
To initiate a return, please contact our customer support at:
Email: [Insert Support Email]
Phone: [Insert Contact Number]
Please mention your order ID, issue with the product, and include images if applicable.
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2. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
We may also offer:
• Replacement of the product
• Store credit for future purchases
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3. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
• Opened or partially used tea packets
• Products purchased during sales or promotions (unless damaged/defective)
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4. Shipping Costs
• If the return is due to our error (e.g., wrong or damaged product), we will bear the return shipping cost.
• In other cases, the customer is responsible for return shipping charges.
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5. Cancellation Policy
Orders can be cancelled within 12 hours of placement or before the order is shipped, whichever is earlier. After that, the order is considered final.
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Contact Us
For any questions related to returns, refunds, or cancellations, feel free to contact our support team:
Email: Classictealeafaura@gmail.com
Phone: +91 9660436947
At Classic Tea Leaf Aura Private Limited, accessible from www.classictealeafauraprivatelimited.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.
1. Information We Collect
We may collect the following types of personal information:
• Name
• Email address
• Phone number
• Shipping & billing address
• Payment information (processed securely via payment gateway)
• IP address and device/browser details
2. How We Use Your Information
We use the collected information for:
• Processing your orders
• Improving our website and services
• Sending transactional and promotional emails
• Responding to customer queries
• Legal compliance (where required)
3. Cookies & Tracking Technologies
Our website uses cookies to improve user experience. Cookies are small text files stored on your device. You can disable cookies from your browser settings.
4. Third-Party Services
We may use third-party services such as:
• Payment gateways (Razorpay, Paytm, etc.)
• Shipping partners (e.g., Delhivery, Shiprocket)
• Analytics (e.g., Google Analytics)
These services may collect and store user data independently.
5. Data Protection
We implement appropriate security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
• Access, correct or delete your data
• Opt out of marketing emails (via unsubscribe link)
• Contact us for any concerns related to privacy
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”.
9. Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: Classictealeafaura@gmail.com
Phone: +91 9660436947
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.